Frequently Asked Questions
Order & Account
1. How can I place an order?
You can place an order directly on our website by browsing our products, adding them to your cart, and proceeding to checkout.
2. Can I order single pieces as well as bulk quantities?
Yes.
- B2C orders: Single quantity or retail purchases
- B2B orders: MOQ-based bulk purchases
3. How do I identify B2C and B2B product pages?
B2C Product Page:
Product name
Single retail price
B2B Product Page:
Product title with MOQ mentioned
Per-item price
Per-item MRP
Clearly displayed MOQ
Transportation / shipping information banner
Total price calculated based on MOQ for purchase
4. Can I buy B2B and B2C products in the same order?
Yes. You can purchase both B2B and B2C products in a single order.
⚠️ Please note:
- B2B shipping rules will apply even if B2C products are included in the same order.
- Products may be shipped together or separately based on logistics.
Pricing & Payments
5. Why is the B2C price higher than the B2B price?
B2C prices include shipping and retail handling costs
B2B prices are MOQ-based and exclude transportation
B2C prices may still be lower than market prices, but this is not a guarantee
6. What payment methods are accepted?
We accept prepaid payments only, including:
- UPI
- Debit / Credit Cards
- Net Banking
- Wallets
❌ Cash on Delivery (COD) is not available.
Shipping & Delivery
7. Do you deliver across India?
Yes, we deliver Pan India.
8. Do you offer international shipping?
International shipping is available on request. Additional charges apply.
9. How long does delivery take?
Delivery timelines are estimated, not guaranteed.
- Delhi NCR: Same day / 1–2 days (depending on service)
- Other locations: 2–7 business days
10. How will I receive my tracking details?
Tracking details are shared via:
Returns & Refunds
11. What items are eligible for return or exchange?
Returns or exchanges are accepted only for:
- Damaged products
- Wrong products delivered
❌ Change of mind returns are not allowed.
12. Is unboxing video mandatory for returns?
Yes. A clear unboxing video is mandatory for any return, exchange, or refund request.
Requests without unboxing proof will not be entertained
13. Can I cancel my order?
- Orders can be cancelled only before dispatch.
- Cancellation within the next working day is allowed without charges.
- Cancellation after one day will attract a 2.5% deduction.
- Once dispatched, cancellation is not allowed.
Product Quality & Warranty
14. Are the products genuine?
Yes. All products sold on MGS Online Store are 100% genuine, branded, and quality-checked.
15. Do products come with warranty?
Manufacturer warranty applies wherever applicable
Warranty validity starts from the date of invoice
Bulk, Institutional & Business Orders
16. Do you support bulk or institutional orders?
Yes. We support:
- Bulk orders
- Corporate & institutional supply
- Resellers & long-term partnerships
Please contact us directly for custom pricing and assistance.
Support & Help
17. How can I contact customer support?
You can reach us via:
📞 Phone:9588552683 | 1800-569-2888
💬 WhatsApp: 9588552683
📧 Email: contact@mgsonlinestore.com
18. What is the response time for support queries?
We respond Mon-Sat 10:00am-6:00pm Or Respond the next working day.
Help & Support
Fill the form & we will get back to you soon...