Frequently Asked Questions
FAQ's
Order & Shipping
How can I place an order?
You can place an order directly on our website by browsing our products, adding them to your cart, and proceeding to checkout.
What Payment Methods Are Accepted?
We accept major payment options, including Credit/Debit Cards, UPI, Net Banking, and COD (Cash on Delivery).
How long does shipping take?
Standard shipping takes 4-7 business days, depending on your location. Express shipping options are available at checkout.
Do you offer free shipping?
Yes! We offer free shipping on orders above a certain amount. Check our shipping policy for details.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email & SMS.
Returns & Refunds
What is your return policy?
We offer a 7-day return policy for unused and unopened products. Please check our return policy for details.
How do I request a return or exchange?
To initiate a return, contact our support team at Contact@MgsOnlineStore.com with your order details.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Products & Availability
Are your products original and high quality?
Yes! We only sell 100% genuine and high-quality products from trusted brands.
Do you offer bulk purchases or wholesale pricing?
Yes! If you need bulk orders, please contact us at Contact@MgsOnlineStore.com or call +91-930-960-6261.
A product I want is out of stock. When will it be available?
We restock popular items regularly. You can subscribe to our newsletter or contact us for updates.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows faster checkout and order tracking.
How can I contact customer support?
✅ You can reach us via:
📧 Email:Contact@MgsOnlineStore.com
📞 Phone: +91-930-960-6261
📩 Live Chat: Available on our website during business hours.
For Any Query Or Help
Help & Support