Shipping policy

At MGS Online Store, operated by Mahendera Trading Company, we aim to deliver your orders quickly, safely, and transparently across India. This Shipping Policy explains our order processing, delivery timelines, and shipping charges for both B2C and B2B customers.

1. Order Processing Time

Orders are processed on the same day or the next working day after payment confirmation.
Orders are processed Monday to Saturday, excluding public holidays.

2. Delivery Locations

We deliver Pan India for both B2C and B2B customers.
International shipping is available on request (additional charges apply).

3. Delivery Timelines

Delhi NCR

Local delivery (Porter or similar services): 2–3 hours
Courier delivery: 1–2 business days

Other Locations (Pan India)

Estimated delivery time: 2–7 business days, depending on the destination, courier partner, and serviceability.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other unforeseen circumstances.

4. Shipping Charges

B2C Orders

Free shipping is provided on all B2C orders unless otherwise mentioned on the product page.

B2B Orders

Shipping charges are not included at the time of purchase.
Shipping is charged separately and is payable either:
- Directly to the courier partner, or
- To MGS Online Store after order confirmation.
Shipping costs may vary based on order size, weight, location, and courier selection.

5. Courier Partners & Dispatch

We use all available courier partners to ensure the fastest and most reliable delivery.
Once the order is dispatched, tracking details are shared via:
- Email
- WhatsApp

Tracking information is provided for both B2B and B2C orders.

6. Address & Delivery Guidelines

Customers are responsible for providing a complete and accurate delivery address.
Address changes are allowed only before dispatch.
We do not guarantee delivery to restricted, remote, or non-serviceable locations.

7. Failed Delivery & RTO (Return to Origin)

In case of unsuccessful delivery due to:
- Incorrect address
- Customer unavailability
- Refusal to accept delivery

The courier will attempt delivery 2–3 times.

If the order is returned to origin (RTO):
- The order may be cancelled, and
- Applicable shipping and handling charges may be deducted or charged separately.

8. Partial Shipments

Orders may be shipped in partial shipments depending on product availability and logistics requirements.
Customers will be informed if an order is dispatched in parts.

9. International Shipping

International shipping is available on request.
Additional shipping charges, duties, and taxes will be applicable and must be borne by the customer.
Delivery timelines for international orders may vary based on destination and customs clearance.

10. Delivery Delays & Liability Disclaimer

While we strive to deliver orders within the estimated timelines, MGS Online Store is not liable for delays caused by:

Courier partner issues
Weather conditions
Natural disasters
Government regulations or strikes

Such delays do not qualify for cancellation or refund of shipping charges.

11. Contact Us

For shipping-related queries or assistance, please contact:

MGS Online Store
(Mahendera Trading Company)
📍 Plot No. GR72B, Industrial Area, Ganpati Dham,
Bahadurgarh, Haryana – 124507, India

📞 Phone: 9588552683 | 1800-569-2888
💬 WhatsApp: 9588552683
📧 Email: contact@mgsonlinestore.com