Shipping policy

We ensure the timely and secure delivery of all products.

Shipping Time

• Orders are processed within 1-2 business days.
• Delivery takes 3-7 business days, depending on location.

Shipping Charges

• Free shipping on orders above ₹499.
• A standard shipping charge applies to orders below ₹499.

Tracking Orders

• Once your order is shipped, you will receive a tracking link via email/SMS.

For shipping inquiries, contact Contact@MgsOnlineStore.com.

Refund policy

At MGS, we strive to provide high-quality household products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You can return items within 7 days of delivery.
• The product must be unused, in its original packaging, and with all tags intact.
• Items such as cleaning chemicals, disposable masks, and caps are not eligible for return due to hygiene reasons.
• Customers must provide proof of purchase.
• Customers must provide an unboxing video as proof in case of a damaged or incorrect product received. Without this proof, we will be unable to process returns or refunds.

Refunds

• Once we receive your return, we will inspect the item and notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping charges are non-refundable.

Exchanges

• Exchanges are only applicable for defective or damaged items.
• Customers must provide an unboxing video as proof in case of a damaged or incorrect product received. Without this proof, we will be unable to process returns or refunds.
• To request an exchange, contact us at Contact@MgsOnlineStore.com or call +91-930-960-6261.